InstruoMonitoring & visibility
Review agreed workflow signals, failed runs and recurring exceptions so problems are visible to a named owner.
Ongoing Automation Management
A production workflow needs an owner after launch.
Systems change. Staff responsibilities move. Data arrives in new shapes. Instruo provides ongoing management for workflows it has implemented, keeping performance, exceptions, documentation and the next worthwhile improvements visible.
From A$1,500 ex GST per month · Third-party licences and usage are separate
What is managed
Operational ownership, not a random bucket of hours.
The purpose is to keep the implemented workflow dependable and useful as the surrounding business changes. Boundaries remain explicit so maintenance, support and larger improvements are not confused.
Issue coordination
Coordinate investigation and practical recovery across the client, Instruo and relevant providers.
Minor agreed revisions
Make bounded changes when fields, routing, messages or operating steps change within the agreed service.
Operational support
Help workflow owners understand behaviour, exceptions, responsibilities and appropriate recovery steps.
Documentation upkeep
Maintain useful operational visibility as agreed changes are made and responsibilities evolve.
Quarterly workflow review
Review changing requirements, performance gaps and the next improvements worth prioritising.
Consistent relationship
The same commercial and operational thread continues.
Every engagement has a dedicated Client Success Partner as the client’s consistent primary contact. Depending on the approved scope, that person may be the founder or another Instruo delivery lead. Any additional specialist involved is identified before access is granted or delivery begins.
Client teamDedicated Client Success PartnerOperational outcome
Workflow ROI DiagnosticAutomation designImplementationSecurity & testing
One accountable relationship, maintained throughout the engagement.
Every engagement has a dedicated Client Success Partner as the client’s consistent primary contact. Depending on the approved scope, that person may be the founder or another Instruo delivery lead. Any additional specialist involved is identified before access is granted or delivery begins.
Commercial starting point
A$1,500
ex GST per month
Service boundaries are agreed, not implied.
The applicable agreement confirms which implemented workflows are covered, management activities, client responsibilities and how larger changes are handled. Third-party licences, usage charges and specialist services are excluded unless expressly included.
Is ongoing management required?
No. The engagement terms define the agreed handover and support model. Ongoing management is available for workflows Instruo has implemented when continuing ownership is valuable.
Is this unlimited development?
No. It covers deliberate management of implemented workflows, including monitoring, issue coordination, operational support, minor agreed revisions and structured reviews. Larger changes are assessed and scoped separately.
Are third-party licences and usage included?
No, unless a statement of work explicitly says otherwise. Platform licences, usage charges, hosting and other third-party costs remain separate.
Does the service include an SLA?
Website copy does not promise response times or contractual service levels. Any service boundaries, priorities and response arrangements are confirmed in the applicable agreement.
Start with the workflow
Find out whether the problem is worth solving.
A 30-minute Automation Opportunity Call is a practical first filter. We will clarify the workflow, its operational effect and whether a paid diagnostic is justified. If the case is weak, we will say so.
No charge. No obligation. Not a free technical audit.